Privacy notice
This privacy policy explains how inquiry information is handled when you contact Ametek through this website. The site collects business contact details and measurement requirements so the support desk can respond with relevant instrument, service, and calibration guidance.
Inquiry forms may collect your name, email, phone number, company, country or region, instrument category, and technical notes such as range, output signal, approval region, calibration interval, or service deadline. Server logs may also record standard technical information used to maintain website security.
Technical notes can include the type of process instrumentation under review, the stated accuracy expected by the buyer, the calibration scope requested by a quality team, and the installed environment where the instrument will be used. This information is treated as business inquiry context. It is not used to create consumer profiles, and it should not include personal medical, financial, or unrelated sensitive information.
Information is used to respond to requests, prepare quotation context, route questions to appropriate support staff, and maintain records of business communication. Technical details may be used to clarify whether a requirement involves pressure, flow, temperature, analytical, test, or sensor categories.
Ametek may also use inquiry details to ask follow-up questions that make the recommendation more precise. For example, a pressure transmitter request may require media, span, connection, and hazardous-area information, while a calibration request may require asset ID, interval, and certificate expectations. The purpose is to reduce re-spec cycles and provide audit-ready evidence with the response.
Information may be shared with service providers or authorized business partners only when needed to respond to the inquiry. Records are retained for a reasonable business period so follow-up questions, calibration intervals, and documentation requests can be handled consistently.
When a request involves a regional service center, logistics provider, or authorized technical partner, only the information needed for that activity is shared. Retention periods may vary by quotation status, warranty discussion, calibration record, and legal requirement. Where possible, records are kept in a form that connects the technical requirement to the business contact without adding unnecessary personal detail.
You may request correction or deletion of inquiry information by contacting [email protected]. Some records may be retained where required for legitimate business, legal, or security purposes.
You may also ask for clarification about how a submitted requirement was used to prepare a recommendation. If you send updated range, approval, or calibration details, Ametek may revise the inquiry record so future support conversations do not rely on outdated assumptions. Requests are reviewed with reasonable identity and business-contact checks before action is taken.